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Regular Office Hours
9am - 5pm
Monday - Friday
Regular Office Hours
9am - 5pm
Monday - Friday
24/7 Emergency

Water / Flood
Smoke / Fire Damage

Hot line: 423-552-2525
Frequently Asked Questions
We are here to help if you have any questions feel free to give us a call! 423-609-7097
Q) Why do pet stains not come out of the glue under area rugs?
A) While most stains do come out of the fibers, glue under the rug stains differently. The stain can permanently discolor the glue under the rug.
Q) Do I need to vacuum before you come?
A) A Light vacuuming before we show is normal, however our machines lift dirt out of the carpet as we clean.
Q) How long does it take for the carpet to dry?
A) Most of our customers report to us that their carpets are usually dry between 2-4 hours.
Q) Can you guarantee all stains will come out?
A) While it true we can remove most stains, some stains can permanently discolor the carpet fibers.
Q) Do you use the same chemical on carpets as you do on upholstery?
A) No... With so many different fabric types on the market today, using a chemical that is delicate on all types of fabric is important.
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